Experience

With over 6 years of experience as a Business Analyst and Product Owner in the financial services domain, I have led multiple digital transformation initiatives across top banks including Santander, Wells Fargo, NatWest, and First Citizen Bank.

My expertise lies in requirement gathering, backlog refinement, and delivering end-to-end solutions that enhance operational efficiency, compliance, and customer experience.

At Santander, I optimized credit card processing workflows, reducing payment failures by 20% and boosting digital payment adoption by 25%. At Wells Fargo, I spearheaded the modernization of check image storage and retrieval systems, achieving a 50% reduction in processing time and implementing advanced encryption standards.

For NatWest, I successfully revamped the digital account opening journey, cutting onboarding time by 40% while increasing conversion rates by 20% and ensuring regulatory compliance.

At First Citizen Bank, I led the design and delivery of a loan servicing portal that improved customer satisfaction by 30% and reduced loan processing time by 25%. Throughout my career, I have consistently collaborated with product owners, business stakeholders, and technical teams to deliver scalable, secure, and user-centric solutions aligned with organizational goals.

Work

Technical Business Analyst

Wells Fargo

Oct 2023 - Nov 2024

Check Modernization Image Archive (Wells Fargo)

• Modernized check image management system with secure, scalable storage and API integrations.

• Achieved a 50% reduction in processing time and implemented advanced encryption for compliance.

Senior Technical Business Analyst/Product Owner

Coforge Limited

Jan 2025- May 2025

Financial Support Hub (Santander)

• Improved credit card processing efficiency by 35% through optimized workflows.

• Reduced payment failures by 20% with enhanced fraud detection and risk controls.

• Boosted digital payment adoption by 25% via seamless integrations.

Business Analyst

Crown Solutions India Pvt Ltd

(Client- Tata consultancy Services)

Aug 2021 - Feb 2023

Digital Transformation – Account Opening Journey (NatWest)

• Revamped account opening process, reducing onboarding time by 40% and improving conversion rates by 20%.

• Enhanced KYC and fraud detection workflows, with 60% of accounts auto-approved without manual intervention.

• Achieved a 90% customer satisfaction rate while ensuring regulatory compliance.

Business Analyst

Xortican Technologies

Feb 2018 - Jun2021

Loan Servicing Portal (First Citizen Bank)

• Designed and implemented a loan servicing portal to improve lifecycle management from origination to closure.

• Increased customer satisfaction by 30% and portal engagement by 20%.

• Reduced loan processing time by 25% while ensuring full compliance with KYC/AML standards.